Tel Orders: 07824 644362
FOR WORKING DOGS

Delivery Info

Scheduled changes to Local and Sub-Local Deliveries 25th July 2018

Due to our shop now opening, tri-weekly deliveries will discontinue. The last weekly deliveries will be 25th July.  Local Deliveries will change to one delivery day being the first Wednesday of every month, or you can COLLECT at the shop.  FREE driver delivery still applies on orders over 20KG. You can also use our standard courier service (charges applicable).

Sub-Local Postcodes 

Will convert to our standard courier services or you can COLLECT for free from the shop.  Postcodes affected are OX11, OX49, OX14, OX44, OX9, OX33, SL1, SL6, SL7, SL8, HP14, HP12.

For all local deliveries the minimum weight per order is 5KG due to the food remaining frozen during transit.  Deadline is 9:00 am for same day on our listed delivery days.

FREE Local delivery to the following postcodes for orders 20kg or over, delivery charge for 5-19kg £2.95.

(Minimum order 20kg to qualify for free delivery)

RG1, RG2, RG4, RG5, RG6, RG8, RG9, RG10,RG12, RG30, RG31, RG40, RG41, RG42, OX10

 

We also offer a SUB-Local delivery service to the following postcodes with a charge of £3.95.  

OX11, OX49, OX14, OX44, OX9, OX33, SL1, SL6, SL7, SL8, HP14, HP12

Local deliveries will be delivered Mondays, Wednesdays and Fridays. Current postcodes covered are listed above.  Please be aware our local delivery areas and charges are subject to change, current charges will always be calculated at checkout.

Orders will be delivered on the next available delivery run. Deliveries will be from 10am – 8pm.

For courier read below:

NEXT DAY DELIVERY ON ALL ORDERS PLACED BEFORE 10AM MON-WED.

Min order for courier is 10kg.

Excludes delivery to Highlands & Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly.

All orders placed before 9am Monday-Wednesday will be dispatched same day
for next day delivery.

Orders placed after 9am on Wednesday will be dispatched on the following Monday. (excluding bank holidays)for delivery to you on Tuesday.

BANK HOLIDAYS AND WEEKENDS; NO ITEMS ARE DISPATCHED ON A BANK HOLIDAYS

We are unable to change orders or add additional items once your order is placed.
​We are also unable to change delivery days.
PLEASE make sure you order on the correct day for your required dispatch day.

​PLEASE ADD YOUR PHONE NUMBER TO THE COMMENTS BOX WHEN ORDERING. DPD WILL SEND YOU DELIVERY TIME SLOTS VIA TEXT AND/OR EMAIL.

£7.99    up to 24 kg ( we can get 30kg of minces into 1 box, you will be charged £15 at checkout and then we will refund you)

£15.00     for 25 – 50kg

£22.00    for 51-76kg

£29.00.  for 77-102 kg

Please contact us for delivery on bigger orders.

Parcels do NOT need to be signed for.

If you have any questions or queries please contact us.

Delivery and returns policy:

On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected at 48 hours.

We are unable to change orders or add additional items once your order is placed.

​We are also unable to change delivery days.
PLEASE make sure you order on the correct day for your required dispatch day.

On occasions items may be out of stock, it is our policy to substitute unless specifically requested not to.
On rare occasions where several items are missing they will be refunded.
If you would rather have a refund please make us aware by adding it to the comments box when ordering. Thank you

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Hours & Info

+44 (0) 7824 644362
Mon - Fri: 10.00am to 4.00pm

VAT Reg No: 291 2488 85

DEFRA Approved

LICENCE No 03/139/8109 ABP/PTF Copyright Henley Raw Dog Food 2017
Defra Approved Raw Dog Food