Tel Orders: 07824 644362
FOR WORKING DOGS

Delivery Info, Terms & Conditions

General Notes

  • Minimum and maximum weights are set to ensure your order remains frozen during transit.
  • Parcels do NOT need to be signed for.
  • Be aware to order on the correct day for your required dispatch day.
  • Add your phone number to the comments box when ordering.  DPD will send you delivery time slots via text and/or email.
  • We are unable to change orders or add additional items once your order is placed.
  • We are also unable to change delivery days.
  • If you have designated a safe place for your order to be left, please ensure it is accessible and unhindered by objects and livestock/animals.
  • On occasion orders will cost less to ship in which case we sometimes refund the difference at our discretion.
  • If you have any queries or wish to place very large orders please contact us.

Local Delivery

Serviced Postcodes:

RG1, RG2, RG4, RG5, RG6, RG8, RG9, RG10,RG12, RG30, RG31, RG40, RG41, RG42, OX10, SL6, SL7, SL8

  • Our delivery is the first Wednesday of every month.
  • FREE local driver delivery applies on orders over 20KG. (Note: You can also use our standard courier service (charges apply)
  • Deadline is 9:00 am for same day on our listed delivery days.
  • Deliveries will be from 10am – 8pm.
KGS
Min Weight <20 >20
5 £2.95 FREE

Local Pickup

  • Your order will be ready for collection the following working day at our shop premises.
  • Orders will be picked and packaged during normal shop hours.
    Pickup times are:
    Mon, Tues, Thur, Fri, Sat: 9:30am – 5:30pm.
    Wed: 1:00pm – 7:00pm.
    Sun: CLOSED.
  • Orders not collected within 48 hours will be unpacked, returned to the freezers and your payment refunded.
  • Please contact us if you are unable to collect your order or, to make special arrangements.

Location

181 Greys Road, Henley on Thames,
Oxon, RG9 1SP.
Tel: +44 (0) 1491 578336

Mainland UK Next Day

  • NEXT DAY DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-THURS.
  • Min order for courier is 10kg.
  • All orders placed before 9am Monday-Thursday will be dispatched same day.
  • Orders placed after 9am on Thursday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
  • Excludes delivery to Highlands & Islands of Scotland, Channel Isles,Northern Ireland, Isle of Man & Isles of Scilly.
KGS
10-26 >26-52 >52-78 >78-104
£7.99 £15.00 £22.00 £29.00

Scottish Highlands & some Mainland Regions 48 Hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before 9am Monday-Wednesday will be dispatched same day.
  • Orders placed after 9am on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-76 >78-104
£14.00 £28.00 £42.00 £56.00

Scottish Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before 9am Monday-Wednesday will be dispatched same day.
  • Orders placed after 9am on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£15.00 £30.00 £45.00 £60.00

Isle of Man 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before 9am Monday-Wednesday will be dispatched same day.
  • Orders placed after 9am on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £46.00 £64.00

Scilly Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before 9am Monday-Wednesday will be dispatched same day.
  • Orders placed after 9am on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£14.00 £28.00 £32.00 £56.00

Channel Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 9AM MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before 9am Monday-Wednesday will be dispatched same day.
  • Orders placed after 9am on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £48.00 £64.00

Delivery and Returns

  • Your parcels will be left at your doorstep and do not need to be signed for.
  • Photographic proof of every successful delivery is recorded.
  • Once delivery is successful the security of the physical order is relinquished to the customer.
  • If you designated a safe place during checkout which is inaccessible for any reason, the order will be left in the most reasonable place possible.
  • DPD terms and conditions for perishable goods prohibit return of your order to HRDF or any depot for re-delivery or collection.  DPD reserve the right to destroy the goods and HRDF is not liable should this occur.
  • DPD Terms & Conditions relevant to HRDF can be found here.
  • For some Scottish regions, courier services are sometimes transferred to DPD’s designated provider.
  • We will not replace or refund orders that have been rejected at 24 hours.
  • Should your order go missing after delivery we cannot make refunds or issue credit notes unless HRDF or DPD are found to be liable.
  • This policy does not affect your statutory rights.

Last updated 4th Dec 2018

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Henley Raw Dog Food

Skinned rabbits & whole rabbits in fur (wild & gutted) are now in stock. See MoreSee Less

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Registered Address

+44 (0) 01491 578336
Mon - Fri: 10.00am to 4.00pm

VAT Reg No: 291 2488 85

DEFRA Approved

LICENCE No 03/139/8109 ABP/PTF Copyright Henley Raw Dog Food 2017
Defra Approved Raw Dog Food