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Excellent
Based on 291 reviews

Excellent

Based on 100 Reviews

  • 100% Natural Ingredients
  • Perfect for hard-working dogs
  • Next Working Day Dispatch

Privacy Policy

Last updated: November 2025

Henley Raw Dog Food (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

1. Who We Are

Henley Raw Dog Food
Unit 8, Suttons Business Park, Reading, Berkshire, RG6 1AZ
Email: order@henleyrawdogfood.com
Phone: 0118 304 3279

We are the data controller responsible for your personal data.

 

2. Information We Collect

We may collect the following types of information:

  • Personal details – name, email address, phone number, billing and shipping addresses.

  • Account information – login credentials, order history, saved addresses.

  • Payment details – processed securely through third-party payment processors (we do not store full card details).

  • Usage data – IP address, browser type, and how you interact with our website.

  • Marketing preferences – your consent choices for newsletters or promotions.

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate order updates and respond to queries.

  • Maintain your account and purchase history.

  • Send marketing communications (only if you’ve opted in).

  • Improve our website, products, and services.

  • Meet legal or tax obligations.

 

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity – to fulfil your order.

  • Legitimate interest – to improve our service and communicate essential updates.

  • Consent – for email marketing or cookies.

  • Legal obligation – to comply with accounting or tax requirements.

 

5. How We Share Your Information

We may share data with:

  • Payment processors (e.g. Stripe, PayPal) to securely process transactions.

  • Couriers (e.g. DPD, DHL) to deliver your orders.

  • Service providers (e.g. website hosting, analytics tools, email platforms).

  • Legal authorities where required by law.

We never sell your data to third parties.

 

6. Data Retention

We retain your information only as long as necessary for:

  • Order and tax record purposes (usually 6 years).

  • Account maintenance and communication preferences.

  • Legal or regulatory requirements.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing.

  • Object to certain types of processing.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

8. Cookies

We use cookies to:

  • Improve site functionality and user experience.

  • Analyse website traffic.

  • Remember login and cart preferences.
    You can manage cookie preferences in your browser or via our Cookie Policy.

 

9. Security

We use secure (SSL) encryption, firewall protection, and limited data access to ensure your personal data remains safe.

 

10. Contact Us

For any questions about this policy or your data, contact:
📞 0118 304 3279
📧 order@henleyrawdogfood.com
📍 Unit 8, Suttons Business Park, Reading, Berkshire, RG6 1AZ

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