Cookie Policy

Last updated: 30 October 2025
Website: https://henleyrawdogfood.com
Owner / we / us / our: Henley Raw Dog Food (trading as Henley Raw Dog Food)

Contact:

• Phone: 0118 304 3279

• Email: order@henleyrawdogfood.com

• Address: Unit 8, Suttons Business Park, Reading, Berkshire, RG6 1AZ

What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They help the site work, let the basket remember what’s in it, and help us see what pages people use so we can improve the site.

What we use

1. Strictly Necessary / Essential cookies

   • Used to run the site, keep you logged in, and make the checkout work.

   • Typical examples (names may vary):

     • woocommerce_cart_hash

     • woocommerce_items_in_cart

     • wp_woocommerce_session_*

     • Security / anti-spam cookies

   • You can’t turn these off or the site won’t work properly.

2. Performance & analytics cookies

   • We may use tools such as Google Analytics (or similar) to see how many people visit, what pages they look at, and where issues occur.

   • These cookies don’t let us identify you directly, but the data may be combined with other data by Google.

   • You can opt out of Google Analytics in your browser or by using Google’s opt-out plugin.

3. Functional cookies

   • Remember choices such as your delivery/pickup preference, previously viewed products, or your region, to show the right prices and availability.

4. Marketing / social media cookies (if enabled)

   • Sometimes we run ads on platforms like Meta / Facebook / Instagram or Google Ads. Those services may place cookies or similar technologies (e.g. pixels) to measure conversions or show you more relevant ads.

   • These only run if you accept non-essential cookies (where a cookie banner is in use).

Third parties

• Payment providers (e.g. Stripe, PayPal, your bank’s 3D Secure) may set their own cookies at checkout to prevent fraud and authorise payments.

• Security & performance tools (firewalls, CDNs) may set cookies to detect abusive traffic.

How to control cookies

• You can set your browser to block or delete cookies.

• If you block essential cookies, you might not be able to log in, add items to basket, or complete checkout.

How long we keep cookies

• Session cookies: deleted when you close your browser.

• Persistent cookies: stay longer (days to months) so that returning visitors don’t have to re-enter details.

If you have any questions about cookies, email order@henleyrawdogfood.com.