General Notes

DX Delivery

  • DX Deliver next-day but sometimes delivery takes 48 hours. 
  • Some locations require 48 hours as standard (some Scotland etc.)
  • Minimum and maximum weights are set to ensure your order remains frozen during transit.
  • Parcels do NOT need to be signed for.
  • Be aware to order on the correct day for your required dispatch day.
  • Add your phone number to the comments box when ordering.  DX will send you updates via text and/or email.
  • We are unable to change orders or add additional items once your order is placed.
  • Couriers do not guarantee 24 hour delivery and on occasions parcels may take 48 hours to deliver. We use specialised cool packaging to keep parcels safe for this duration. There is no need to contact us about a parcel that has not been delivered within 24 hours, it’s outside of our control.
  • We are unable to change delivery days.
  • If you have designated a safe place for your order to be left, please ensure it is accessible and unhindered by objects and livestock/animals. We cannot guarantee couriers will follow the instructions.
  • If you have any queries or wish to place very large orders please contact us.

Mainland UK Next Day

  • NEXT DAY DISPATCH ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS. This means ordered day 1, shipped day 2, arrives day 3.
  • Min order for courier is 10kg.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day & arrive the following day (DX can take up to 48 hours)
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays), arriving Tuesday.
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
  • Excludes delivery to Highlands & Islands of Scotland, Channel Isles,Northern Ireland, Isle of Man & Isles of Scilly.
KGS
10-26 >26-52 >52-78 >78-104
£7.99 £15.00 £22.00 £29.00

Scottish Highlands & Some Mainland Regions 48 Hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-76 >78-104
£14.00 £28.00 £42.00 £56.00

Scottish Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£15.00 £30.00 £45.00 £60.00

Isle of Man 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £46.00 £64.00

Scilly Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£14.00 £28.00 £32.00 £56.00

Channel Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £48.00 £64.00

Delivery and Returns

  • Your parcels will be left at your doorstep and do not need to be signed for. 
  • Photographic proof of every successful delivery is recorded.
  • Once delivery is successful the security of the physical order is relinquished to the customer.
  • If you designate a safe place during checkout which is inaccessible for any reason, the order will be left in the most reasonable place possible. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
  • Courier terms and conditions for perishable goods prohibit return of your order to HRDF or any depot for re-delivery or collection.  DX reserve the right to destroy the goods and HRDF is not liable should this occur.
  • Courier Terms & Conditions can be found on their websites.
  • For some Scottish regions, courier services are sometimes transferred to DX’s designated provider.
  • We will not replace or refund orders that have been rejected at 24 hour or 48 hours.
  • Should your order go missing after delivery we cannot make refunds or issue credit notes unless HRDF or DX are found to be liable.
  • This policy does not affect your statutory rights.

Last updated 5th August 2020