fbpx

General Notes

  • Minimum and maximum weights are set to ensure your order remains frozen during transit.
  • Parcels do NOT need to be signed for.
  • Be aware to order on the correct day for your required dispatch day.
  • Add your phone number to the comments box when ordering.  DPD will send you delivery time slots via text and/or email.
  • We are unable to change orders or add additional items once your order is placed.
  • We are also unable to change delivery days.
  • If you have designated a safe place for your order to be left, please ensure it is accessible and unhindered by objects and livestock/animals.
  • On occasion orders will cost less to ship in which case we sometimes refund the difference at our discretion.
  • If you have any queries or wish to place very large orders please contact us.

Mainland UK Next Day

  • NEXT DAY DISPATCH ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
  • Excludes delivery to Highlands & Islands of Scotland, Channel Isles,Northern Ireland, Isle of Man & Isles of Scilly.
KGS
10-26 >26-52 >52-78 >78-104
£7.99 £15.00 £22.00 £29.00

Scottish Higlands & Some Mainland Regions 48 Hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-76 >78-104
£14.00 £28.00 £42.00 £56.00

Scottish Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£15.00 £30.00 £45.00 £60.00

Isle of Man 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £46.00 £64.00

Scilly Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£14.00 £28.00 £32.00 £56.00

Channel Isles 48 hour

  • 48 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE MIDNIGHT MON-WEDS.
  • Min order for courier is 10kg.
  • Service limitations in some regions.
  • All orders placed before midnight Monday-Wednesday will be dispatched next day.
  • Orders placed after midnight on Wednesday will be dispatched on the following Monday (excluding bank holidays).
  • Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout.
  • No items are dispatched on bank holidays or weekends.
KGS
10-26 >26-52 >52-78 >78-104
£16.00 £32.00 £48.00 £64.00

Delivery and Returns

  • Your parcels will be left at your doorstep and do not need to be signed for.
  • Photographic proof of every successful delivery is recorded.
  • Once delivery is successful the security of the physical order is relinquished to the customer.
  • If you designated a safe place during checkout which is inaccessible for any reason, the order will be left in the most reasonable place possible.
  • DPD terms and conditions for perishable goods prohibit return of your order to HRDF or any depot for re-delivery or collection.  DPD reserve the right to destroy the goods and HRDF is not liable should this occur.
  • DPD Terms & Conditions relevant to HRDF can be found here.
  • For some Scottish regions, courier services are sometimes transferred to DPD’s designated provider.
  • We will not replace or refund orders that have been rejected at 24 hours.
  • Should your order go missing after delivery we cannot make refunds or issue credit notes unless HRDF or DPD are found to be liable.
  • This policy does not affect your statutory rights.
Last updated 4th Dec 2018

It's bank holiday! Please note that all orders will not be despatched until Tuesday 23rd April due to bank holiday extra courier charges. Dismiss

×
×

Basket