Tel Orders: 07824 644362
FOR WORKING DOGS

Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below with Henley Raw Dog Food.

For further information regarding ordering and shipping please see the Delivery page or the Contact Page of the website.

These Terms and Conditions and your use of this web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 20%

Contract between the customer and Henley Raw Dog Food for the sale of our produce/products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer’s statutory rights.
Henley Raw Dog Food reserves the right to cancel/refuse/refund orders without prior notification. Should Henley Raw Dog Food cancel/refuse/refund any order  (if monies have been received) a full refund will be given within 14 days.

Prices and availability of goods is subject to change without notice. However the customer will be charged only the price of goods at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock.
A delivery charge will be added to your order value where appropriate prior to checkout and payment will be shown.

DELIVERY POLICY AND TIMES.
Please see our ‘Delivery Info’ page for information about delivery time scales and rates. In certain circumstances orders may be delayed without prior notification. Henley Raw dog food aim to deliver all orders within the time frame stated on www.henleyrawdogfood.com  Should we fail to do this we will do our best to notify you of the delay. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We will not replace or refund orders that have been rejected at 48 hours due to courier delays.
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. ​
Henley Raw Dog Food will not accept liability for incorrect address information, If your address does not exist on our couriers portal and we have to manually alter it, we will not replace or refund if the couriers fail to find/deliver to your address.

RIGHT TO CANCEL.
You may normally cancel your order (once accepted by us) for any reason up to the point of one day prior to despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 14 days.

REFUND POLICY.
Henley Raw Dog Food  will refund you if you find out products arrive in an unsatisfactory condition or If for any reason what so ever you are not happy with our products.  We will only refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. The law states perishable goods cannot be returned but we offer this as a courtesy to our customers. We will not refund the cost of shipping produce back to us.

Where there is a problem with delivery/couriers which result in your good arriving spoiled/damaged/missing or in an unsatisfactory condition , we will refund or replace your order on the following conditions,
Occasionally orders may be delayed by our courier in transit, Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected at 48 hours. 
ALL claims for spoiled/damaged/missing/unsatisfactory  goods and any other problems must be notified to Henley Raw Dog Food within 12 hours of receipt of delivery (photographic evidence must be supplied in all cases to verify any complaint regarding damaged/spoiled/unsatisfactory goods). Refunds will  be processed within 14 days.

PAYMENT AND TAXES.
We accept online payment in a secure environment by credit/debit card. All transactions are shown in £ sterling by default, and will be charged in UK £ sterling against your credit/debit card.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate of 20%.

COPYRIGHT AND TRADEMARK.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Henley Raw Dog Food or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may;

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Henley Raw Dog Food.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Questions regarding Terms & Conditions should be directed to;

Henley Raw Dog Food

The Game Larder, Dairy Lane, Hambleden, Henley on Thames, RG93AS

Email: shop@henleyrawdogfood.com

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I thought I would share this from Caroline at hedgerows hounds.
If you haven’t looked at her page please do, she does some amazing bits.
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After the recent scare stories in the tabloid press spreading inaccurate information about raw feeding I thought I would add a bit of common sense.
My observations are based on 20+ years of handling raw meat and feeding many dogs a home prepared diet.
I am sure many people have their own ways of doing things but here is what I recommend as it appears to have worked extremely well so far and I am sure its not just down to luck !

🐾DO YOUR RESEARCH:
Fail to plan then plan to fail, is true of a lot of things and raw feeding is one of them. Do not decide to suddenly feed your dog a raw food diet on a whim. Research, ask for advise, contact some of the excellent, experienced raw food companies, they are there to help you so make use of them. This particularly applies to transitioning dogs with some health issues where a little more care may be needed.
🐾CHOOSE YOUR SUPPLIER WISELY:
Make sure they only use quality, human grade meat. If they do it will be on the packaging and easily visible on their website. They will be keen to let you know about their high standards and be open about it. The raw meat you buy should have been frozen previously, this is especially important with wild game and salmon to kill any parasites. If in doubt ask.
Also, if like me you are always on the look out for supermarket bargains bare in mind that this is fresh meat intended to be cooked and eaten by us. Make sure you either freeze it before use or lightly cook it before feeding. I always freeze everything brought in fresh for 2 weeks before feeding it to the dogs raw.
🐾 CLEAN UP ANY BLOOD SPILLS AND MEAT JUICES STRAIGHT AWAY.
Using kitchen paper and cleaning spray or anti-bacterial wipes which can be put directly into the bin is good practice. Raw food suppliers that use tubs, pots or boxes make it so much cleaner to handle meat than the ones that use polythene bags. Thoroughly wash your hands after handling any meat.
🐾 HAVE UTENSILS, BOWLS AND SEALABLE TUBS JUST FOR DOG FOOD. Colour code or mark them so everyone is aware they are for dog use only.
🐾DEFROST MEAT in a secure, sealed tub on the very bottom shelf of the fridge.
🐾USE STAINLESS STEEL FOOD BOWLS:
Plastic bowls can become scratched and pitted and hard to keep clean. Stainless, you can scrub and keep very clean. I scold mine with boiling water from the kettle, while they are in the sink every few days. Place the stainless bowls into the plastic ones to stop them slipping around on the floor if needed. If your dog doesn`t finish all their food then remove the bowl, cover and place back in the fridge for later that day or carefully dispose of.
🐾 CLEAN UP DOG POOP IMMEDIATELY
Use quality, secure bags and dispose of correctly. Now Wash Hands.

The dogs incredibly strong stomach acid and short digestive tract makes light work of any bugs in fresh food and lets face it they can eat the most disgusting, festering things out on our daily walks with no bad effects.
Our digestion is somewhat more delicate, but with just basic hygiene precautions and handling any meat be it for ourselves or our dogs with a little care everything will be right as rain.

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pictures of the rabbit minced.
They are gutted and minced with offal and fur perfect meal for the dogs.
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Hours & Info

+44 (0) 7824 644362
Mon - Fri: 10.00am to 4.00pm

DEFRA Approved

LICENCE No 03/139/8109 ABP/PTF Copyright Henley Raw Dog Food 2017
Defra Approved Raw Dog Food