Tel Orders: 07824 644362

Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below with Henley Raw Dog Food.

For our GDPR Privacy and Cookies Terms please click here (opens new browser tab).

For further information regarding ordering and shipping please see the Delivery page or the Contact Page of the website.

These Terms and Conditions and your use of this web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 20%

Contract between the customer and Henley Raw Dog Food for the sale of our produce/products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer’s statutory rights.
Henley Raw Dog Food reserves the right to cancel/refuse/refund orders without prior notification. Should Henley Raw Dog Food cancel/refuse/refund any order  (if monies have been received) a full refund will be given within 14 days.

Prices and availability of goods is subject to change without notice. However the customer will be charged only the price of goods at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock.
A delivery charge will be added to your order value where appropriate prior to checkout and payment will be shown.

Please see our ‘Delivery Info’ page for information about delivery time scales and rates. In certain circumstances orders may be delayed without prior notification. Henley Raw dog food aim to deliver all orders within the time frame stated on  Should we fail to do this we will do our best to notify you of the delay. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We will not replace or refund orders that have been rejected at 48 hours due to courier delays.
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. ​
Henley Raw Dog Food will not accept liability for incorrect address information, If your address does not exist on our couriers portal and we have to manually alter it, we will not replace or refund if the couriers fail to find/deliver to your address.

You may normally cancel your order (once accepted by us) for any reason up to the point of one day prior to despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 14 days.

Henley Raw Dog Food  will refund you if you find out products arrive in an unsatisfactory condition or If for any reason what so ever you are not happy with our products.  We will only refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. The law states perishable goods cannot be returned but we offer this as a courtesy to our customers. We will not refund the cost of shipping produce back to us.

Where there is a problem with delivery/couriers which result in your good arriving spoiled/damaged/missing or in an unsatisfactory condition , we will refund or replace your order on the following conditions,
Occasionally orders may be delayed by our courier in transit, Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected at 48 hours. 
ALL claims for spoiled/damaged/missing/unsatisfactory  goods and any other problems must be notified to Henley Raw Dog Food within 12 hours of receipt of delivery (photographic evidence must be supplied in all cases to verify any complaint regarding damaged/spoiled/unsatisfactory goods). Refunds will  be processed within 14 days.

We accept online payment in a secure environment by credit/debit card. All transactions are shown in £ sterling by default, and will be charged in UK £ sterling against your credit/debit card.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate of 20%.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Henley Raw Dog Food or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may;

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Henley Raw Dog Food.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Questions regarding Terms & Conditions should be directed to;

Henley Raw Dog Food

The Game Larder, Dairy Lane, Hambleden, Henley on Thames, RG93AS



1 day ago

Henley Raw Dog Food

Good Evening.

Lots of exciting news ……

We have 2 new venison completes both look delicious!!!!!

Rabbit and pheasant is also back in stock.

We now have some lovely kefir treats, offal bites and bone broth. at the moment these are only available in the shop. I will look at adding these to courier orders next week.

have a great weekend x See MoreSee Less

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2 weeks ago

Henley Raw Dog Food

Pheasant Complete is now on website and will be available in shop and for collections saturday, and monday for courier orders

Rabbit Complete in fur will be availble next week . 😊 See MoreSee Less

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Registered Address

+44 (0) 01491 578336
Mon - Fri: 10.00am to 4.00pm

VAT Reg No: 291 2488 85

DEFRA Approved

LICENCE No 03/139/8109 ABP/PTF Copyright Henley Raw Dog Food 2017
Defra Approved Raw Dog Food